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| A few Frequently Asked Questions… |
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| BI-FOLD DOORS |
| Q. Can my bi-fold doors open outwards? |
| A. Yes, as bi-fold doors can open either inwards or outwards. |
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| Q. Can one of the door sashes be used as a single door? |
| A. Yes, our bi-fold doors are designed so you have a main opening door with a release handle to
stack the remaining doors to the sides. |
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| Q. How long will it take? |
| A. This depends on each project, but once the opening has been prepared the installation of the
doors should take no more than a day. |
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| Q. What permission do I need? |
| A. A wall of folding doors only requires planning permission if you live in a listed building or in a
conservation area. If the doors are to be part of a new extension, it may be likely the whole project
may require permission. |
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| GENERAL |
| Q. How long will our project take? |
| A. Each project varies on length of time it will take depending on the size of each job. However through thorough planning we endevour to keep continuity on each project. |
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| Q. Will I need Planning Permission? |
| A. Depending on each project you may or may not require planning permission, however Pentagon can manage this process on your behalf. |
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| Q. What happens after we have accepted the quote for our home improvements? |
| A. Once your order has been received, Pentagon will order your products to your exact specification. We will arrange an installation date with you and then an expert team of Pentagon fitters will install your improvements quickly and efficiently, and with the least possible inconvenience to you. |
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| WINDOWS AND DOORS |
| Q. Does Pentagon offer insurance backed guarantee's? |
| A. Yes we do offer an insurance backed guarantee (IWPFI). Pentagon Installations Ltd is a registered member of FENSA and amongst other building regulations it stipulates that all customers must be offered insurance that covers their replacement window and door installation in the event of the company ceasing to trade. Unfortunately the industry has a history of small and medium sized companies becoming insolvent leaving customers with worthless guarantees and major expense when any rectification work has to be carried out. This new regulation has been put into force to help protect consumers if this happens. |
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| Q. Are Pentagon members of FENSA? |
| A. Pentagon Installations Ltd is a fully registered member of FENSA. All of our installations comply with the Building Regulations set out by FENSA. |
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| Q. I'm in a conservation area will I need planning permission? |
| A. We offer well designed UPVC, aluminium and timber windows that can be designed to complement any home and keep with original features. We also offer help with designs to gain any necessary planning permission. |
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| Q. Do you offer aluminium windows? |
| A. We have a great range of aluminium windows, available in over 100 colours. |
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| Q. Do you offer bay windows? |
| A. Yes, we do offer bay windows. We can install bay windows in UPVC, aluminium and wood to match the rest of the pentagon windows in your home, and they come in a number of configurations, including square bays, splay bays and oriel windows. |
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| Q. Do you make windows to order, such as round windows? |
| A. Yes we do. All our windows are custom-made so anything is possible. Why not call us on 023 9277 9799, to discuss your individual requirements. |
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| Q. Do I need to do anything before you install my windows? |
| A. We usually advise you to take down and curtains, blinds and their fittings and remove any ornaments or furniture nearby to enable us to get started as soon as possible. |
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| Q. What is a woodgrain finish? |
| A. Pentagon offer a range of woodgrain finishes in UPVC (white woodgrain, oak,mahogany and rosewood). Woodgrain finishes look like either a painted or stained wooden window. Woodgrain has a deep grain finish applied to the internal and external faces that looks just like real wood. |
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| Q. Do you offer catflaps in your doors? |
| A. Yes we can add catflaps into the solid panel or glass. |
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| Q. How secure are your french doors/patio doors? |
| A. Our range of patio doors and french doors are very secure. We offer toughened glass as standard where necessary, as well as a sophisticated multi-point locking system. |
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| Q. Do you offer bi-fold doors in a different colours? |
| A. Yes all our aluminium products can be manufactured in any colour from the Ral colour range. |
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| CONSERVATORIES AND GLASS EXTENSIONS |
| Q. Could I use my conservatory all year round? |
| A. Yes. If you choose our Solaroof as an option, which is a special glass with an applied film designed to reduce heat gain in summer through the roof. Also our thermally efficient double glazing will help keep you warm in winter too. |
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| Q. Could you create a conservatory to cover a swimming pool? |
| A. Yes we could. Why not call us on 023 9277 9799 to discuss your individual requirements. |
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| Q. Can you design a conservatory to suit my home? |
| A. Yes at Pentagon we pride ourselves on making sure every glass structure we install is designed to enhance the appearence of your home and that every small design detail is taken into accounts. |
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| Q. What is solar controlled roof? |
| A. A solar controlled roof reduces the suns heat and glare passing through the roof, helping you to control the temperature of a glass extension. |
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| Q. Can I have an open-plan glass extension? |
| A. Yes you can, as long as the overall house and conservatory complies with Part L of the Building Regulations. |
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| Q. Will you undertake any building work? |
| A. We offer a full building service. |
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| Q. What can you do if I have a manhole cover where I want my extension? |
| A. If you have a manhole cover in the construction area we have two situations 1) if the manhole falls within the floor area of the conservatory in what's known as the oversite then provided it is no closer than 400mm to the strip footing then we raise and seal the manhole. The double seal cover we use will ensure there are no problems with odours and it can be tiled or covered over with a soft floor covering. 2) if the manhole is situated on the line of the strip footing it will have to be moved further down the line of the drain. Most drains are less than a metre below the surface and are relatively easy to deal with. Drains which are much deeper or have several inlets pose more problems but our Surveyors are all familiar with drains and manholes. |
